Shipping Information Domestic Shipping Rates Ordering Information Customer Service Return & Refund Policy Special Notice: On October 1, 2007, Flat rate shipping ended. For many reasons, the time came for us to end the flat rate shipping program we have offered for many years. Shipping costs rose so much in recent years that we were forced to inflate our prices to cover the extra shipping, making our prices seem outrageous to some customers, and certainly unfair to customers who live geographically closer to us. From an environmental standpoint, the flat rate shipping discouraged our customers from seeking more local sources of heavy items as the flat rate actually was an incentive to ship as much weight clear across the country as possible. Also our web store never automatically applied the correct flat rate shipping (a feature that is not an option without switching e-commerce providers) forcing us to make it an honor based system which has been confusing for many of our customers. The new shipping system in our online store will be much simpler: the shopping cart will correctly charge the actual shipping rate based on the destination zip code, shipping method, and weight of items ordered. With your continued support and choice to brew organic, we are confident that in the future more organic ingredients will be available at lower prices all across the US and beyond. Thank you for supporting sustainable agriculture and choosing organic!!   Shipping Rates & Policies: UPS & Fedex Ground Shipping Rates: Shipping cost is based on weight and we charge what UPS or Fedex charges us to ship your package. If you order online, the shipping cost is calculated once the items you wish to order are added to the shopping cart and you enter the ship to address. If you are mailing or faxing an order you will need the shipping quote before the order is sent to us. Here are the options for obtaining a shipping quote: Use our shopping cart to calculate shipping: Add the items you wish to order to the shopping cart by clicking the buy button and enter the ship to address. Click the calculate shipping button to see the shipping options. Call 1-800-768-4409 or Email us for a shipping quote: Let us know the items you wish to order and the shipping address. UPS.com: If you know the exact shipping weight of your order (include an extra 10% for the weight of the box and packaging), you may use the ups shipping page. Our zip code is 95060. Enter the address, shipping weight, and our zip code, and rates and times in transit will be displayed. Please note that time in transit starts from the date the order shipped, which is usually but not always day after the order is placed. To calculate time and cost with UPS use this link: http://wwwapps.ups.com/calTimeCost?loc=en_US&WT.svl=PNRO_L1 USPS Rate Calculator: If you know the exact shipping weight of your order (include an extra 10% for the weight of the box and packaging), you may use the US Postal Service shipping page. Our zip code is 95060. Enter the address, shipping weight, and our zip code, and rates and times in transit will be displayed. Please note that time in transit starts from the date the order shipped, which is usually but not always day after the order is placed. To calculate time and cost with USPS use this link: http://www.usps.com/tools/calculatepostage/welcome.htm?from=global&page=0061calculatepostage If you order on-line, for more specific information about choosing the right shipping option please see our Shopping Cart Ship Info Page ***NOTE FOR ORDERS THAT WEIGH OVER 150 lbs*** Our shopping cart cannot compute the actual shipping cost for orders that weigh over 150 lbs. If ordering heavy items online, the shopping cart will bill you a $99 temporary rate. This is not a flat rate to ship your order. The actual cost will be calculated by our shipping department and we will contact you to authorize the actual shipping charge. For orders over 200 lbs, the rate will include the hundredweight discount if shipped by UPS ground. SHIPPING & BACK ORDERS: We ship most orders within one business day of receiving them. If an order is received by 12 PM on a weekday we will ship it the same day (except for very large orders). We are a small business with a small staff, so there are days when we have lots of orders to ship and we cannot ship all of the orders on that day. When this happens (most often on Mondays), we always ship the orders in the order that we received them. We really appreciate your understanding! We do not back order or substitute items without contacting you first: If we are out of an item we will call or e-mail for instructions, unless the item is a closeout that is no longer available. C.O.D. ORDERS: We do not accept COD orders. Check or money orders can be mailed to the address on the order form EXPRESS SHIPPING: If you are in a rush we can ship your order via UPS Next Day, 2nd Day, or 3 Day Air to zones A & B. Zone C Shipments are always shipped USPS Priority Mail, but can be shipped overnight upon request. If you wish NEXT DAY AIR Shipping, you must place your order by telephone. Orders shipped by an expedited method are billed the actual cost of shipping & insurance.

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