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How
to Order
Once
you have chosen the items you would like to order,
call us
toll free, or
print the order
form linked to this page, fill
it in, and fax or mail it to us. Or, click
the link at the top of this page to place an
order
on-line using our secure shopping cart system.
Orders & Support: 1-800-768-4409 or
(831) 454-9665
Fax: 1-800-768-440
or (831) 454-9665
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UPS
Ground Shipping Rates:
We
ship most orders by UPS ground. Shipping
cost is based on weight and we charge what
UPS charges us to ship your package. If you
order online, the shipping cost is calculated
once the items you wish to order are added
to the shopping cart and you enter the ship
to address. If you are mailing or faxing
an order you will need the shipping quote
before the order is sent to us.
We
ship most orders within one business day of
receiving them.
If an order is received by 12 PM on a weekday
we will ship it the same day (except for
very large orders). We are a small business
with a small staff, so there are days when
we have lots of orders to ship and we cannot
ship all of the orders on that day. When
this happens (most often on Mondays), we
always ship the orders in the order that
we received them.
More
Shipping Info
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Ordering
Information
Our
minimum order amount is $10
| ORDERS
BY TELEPHONE: |
1-800-768-4409 or 831-454-9665
Our
Business
Hours: Monday
through Saturday: 10 am to 7 pm PST
Our
voicemail picks up whenever we are on the telephone.
Please leave a message with the best time for
us to
call you if you reach our voice mail.To expedite the
order process please have a list of the items
you wish to order, and have your credit card
handy. |
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| ORDERS
BY FAX: |
831-466-9844
(24 hrs a day)
Download
an order
form and print it out. Fill out the order
form and fax it to us. Please make sure the following
information is included with your order: - Item
information including item number, quantity,
and price.
- Your
billing address and ship-to address if different.
Please make sure the ship to address is accurate!
- Your
Telephone number where we can reach you in case
we have questions about your order
- Your
e-mail address if you want us to send you the
shipment tracking information.
- Correct
shipping amount. Call us before you order if
you need help figuring the correct amount for
shipping.
- Credit
card information and signature. Unsigned order
forms will not be accepted!
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ORDERS
BY MAIL:
Send Orders to:
Seven Bridges Cooperative
P.O. Box 2902 Santa Cruz, CA 95060
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Download
an order
form and print it out. Fill out the order
form and mail it to our mailing address (on the
left). Please
make sure the following information is included
with
your order:
- Item
information including item number, quantity,
and price.
- Your
billing address and ship-to address if different.
Please make sure the ship to address is accurate!
- Your
Telephone number where we can reach you in
case we have questions about your order
- Your
e-mail address if you want us to send you the
shipment tracking information.
- Correct
shipping amount. Call us before you order if
you need help figuring the correct amount for
shipping.
- Check
or money order (payable to Seven Bridges Cooperative),
or credit card information and signature if
paying
by
credit card. Unsigned order forms will not
be accepted!
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| Gift
Orders & Gift Certificates: |
We
are happy to package gift orders upon your request.
We can ship directly to the recipient and can include
a gift message at no extra cost to you. To have
a custom message included
on the packing slip please include the text with
your order or tell us over the telephone. We also
have
gift
certificates available in any amount you choose.
Please call for details, or order $25, $50, & $100
gift certificates through our on-line
store. |
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| INTERNATIONAL
ORDERS: |
Due
to the dramatic increase in international credit
card fraud, we do not accept all orders from
residents of
foreign countries. We are a small company that
does not have the resources to collect on fraudulent
claims. Sadly, the credit card processing companies
do not offer any sort of fraud protection to
internet merchants, and unscrupulous individuals
have
taken advantage of this at our expense. Until
this changes, we will not ship orders to addresses
outside of the United States if we have any
concerns about fraud. thus, international orders
are accepted on a case by case basis at our
discretion. Additional information may be requested,
such as a signed order form or a copy of your
credit card statement. Our minimum purchase
for international orders is
$25 due
to the
additional paperwork and processing time for
such orders.
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We
work hard to provide personable customer service to our
existing and prospective customers. We are happy to answer
questions about any of our products or and we can assist
you with using one of our products. We will also answer
your general brewing questions if you are a customer of
ours (we consider you a customer if you have made a purchase
within the past 18 months). Please check our extensive homebrewing
tips section before you contact us as your question
may already be answered there! If you do not find the answer
you are looking for in our online materials, call us during
our regular business hours or send us an e-mail. We are
normally able to respond to your information requests within
24 hours. Out of respect for our staff Members who work
very long hours please do not ask us for brewing assistance
if you have never purchased anything from us.
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to Brew Contact Us Order Privacy
© 1997-
2008 Seven Bridges Cooperative
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