How to Order Once you have chosen the items you would like to order, call us toll free, or print the order form linked to this page, fill it in, and fax or mail it to us. Or, click the link at the top of this page to place an order on-line using our secure shopping cart system. Orders & Support: 1-800-768-4409 or (831) 454-9665 Fax: 1-800-768-440 or (831) 454-9665 UPS Ground Shipping Rates: We ship most orders by UPS ground. Shipping cost is based on weight and we charge what UPS charges us to ship your package. If you order online, the shipping cost is calculated once the items you wish to order are added to the shopping cart and you enter the ship to address. If you are mailing or faxing an order you will need the shipping quote before the order is sent to us. We ship most orders within one business day of receiving them. If an order is received by 12 PM on a weekday we will ship it the same day (except for very large orders). We are a small business with a small staff, so there are days when we have lots of orders to ship and we cannot ship all of the orders on that day. When this happens (most often on Mondays), we always ship the orders in the order that we received them. More Shipping Info   Useful Links: Print an order Form • Shipping • Returns Policy • Customer Service Ordering Information Our minimum order amount is $10 ORDERS BY TELEPHONE: 1-800-768-4409   or   831-454-9665 Our Business Hours: Monday through Saturday: 10 am to 7 pm PST Our voicemail picks up whenever we are on the telephone. Please leave a message with the best time for us to call you if you reach our voice mail.To expedite the order process please have a list of the items you wish to order, and have your credit card handy.     ORDERS BY FAX: 831-466-9844 (24 hrs a day) Download an order form and print it out. Fill out the order form and fax it to us. Please make sure the following information is included with your order: Item information including item number, quantity, and price. Your billing address and ship-to address if different. Please make sure the ship to address is accurate! Your Telephone number where we can reach you in case we have questions about your order Your e-mail address if you want us to send you the shipment tracking information. Correct shipping amount. Call us before you order if you need help figuring the correct amount for shipping. Credit card information and signature. Unsigned order forms will not be accepted!     ORDERS BY MAIL: Send Orders to: Seven Bridges Cooperative P.O. Box 2902 Santa Cruz, CA 95060 Download an order form and print it out. Fill out the order form and mail it to our mailing address (on the left). Please make sure the following information is included with your order: Item information including item number, quantity, and price. Your billing address and ship-to address if different. Please make sure the ship to address is accurate! Your Telephone number where we can reach you in case we have questions about your order Your e-mail address if you want us to send you the shipment tracking information. Correct shipping amount. Call us before you order if you need help figuring the correct amount for shipping. Check or money order (payable to Seven Bridges Cooperative), or credit card information and signature if paying by credit card. Unsigned order forms will not be accepted!     Gift Orders & Gift Certificates: We are happy to package gift orders upon your request. We can ship directly to the recipient and can include a gift message at no extra cost to you. To have a custom message included on the packing slip please include the text with your order or tell us over the telephone. We also have gift certificates available in any amount you choose. Please call for details, or order $25, $50, & $100 gift certificates through our on-line store.     INTERNATIONAL ORDERS: Due to the dramatic increase in international credit card fraud, we do not accept all orders from residents of foreign countries. We are a small company that does not have the resources to collect on fraudulent claims. Sadly, the credit card processing companies do not offer any sort of fraud protection to internet merchants, and unscrupulous individuals have taken advantage of this at our expense. Until this changes, we will not ship orders to addresses outside of the United States if we have any concerns about fraud. thus, international orders are accepted on a case by case basis at our discretion. Additional information may be requested, such as a signed order form or a copy of your credit card statement. Our minimum purchase for international orders is $25 due to the additional paperwork and processing time for such orders.     We work hard to provide personable customer service to our existing and prospective customers. We are happy to answer questions about any of our products or and we can assist you with using one of our products. We will also answer your general brewing questions if you are a customer of ours (we consider you a customer if you have made a purchase within the past 18 months). Please check our extensive homebrewing tips section before you contact us as your question may already be answered there! If you do not find the answer you are looking for in our online materials, call us during our regular business hours or send us an e-mail. We are normally able to respond to your information requests within 24 hours. Out of respect for our staff Members who work very long hours please do not ask us for brewing assistance if you have never purchased anything from us.

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