Returns Policy & Quality Guarantee
take extra care with each and every order to make
sure our products leave our warehouse in perfect
condition. Although we work very hard to deliver
top quality products in the hopes that you will
not need to return them, we do accept returns
return items purchased from us for a refund
Original shipping charges will be deducted from
the refund. Please note the following exceptions
our returns policy:
return an item to our company, please follow
the steps below:
1. Call our customer service department (800) 768-4409 or e-mail us at firstname.lastname@example.org
so we can help you to determine the best method for returning the item.
A return authorization will be issued.
2. Package the item in the original shipping container.
Please make sure all components that belong with the item are included.
will delay or reduce your refund. Shipping costs to return the item are
your responsibility. These charges will not be refunded unless the
item was damaged or defective due to our error.
3. Include a copy of the original packing slip or receipt
with the return. If do not have the original packing slip or receipt please
tell us when you
call. If documentation is missing we will look up your order in our records
and ask you to hand write a return slip to include with your return.
The returned merchandise
will be credited to your credit card, or a refund check
will be issued if you used a check to pay for the order
or if we no longer have your credit card number. For
security reasons we do not maintain customer credit
card numbers on file. You must pay return postage
unless we have authorized a
our own expense
due to a defective or damaged
item. We will not refund your original shipping charges
unless it is clear that the product is defective or
by the shipping carrier while in transit to you. You
are responsible for insuring shipment of returns to
take extra care to maintain the quality and organic
integrity of our brewing ingredients. All of our
organic ingredients are guaranteed to be
of defects. If you are not happy with an item you
may return it unopened for a refund within 30 days
of the delivery of your order under our return
above. If you believe an ingredient is defective
please contact us right away. We may require a
sample of the item in question for verification.
If an item we ship to you is clearly defective
we will refund all charges, including shipping,
have verified the defect. Please note that organic
products are naturally produced and inconsistencies
in color or appearance are a natural occurrence
and are not an indication that the product is defective.
taste test each new shipment of green coffee when
it arrives in our warehouse and only sell coffee
our staff believes to be of the highest quality.
Taste is a fickle and very personal thing, so if
you do not like a particular coffee we will accept
of 1 opened package of the coffee you do not like
for store credit if returned within 30 days of
accept the return of any unopened coffee within
30 days for a cash or credit refund. Shipping costs
are not refundable unless there is an obvious defect
which will be determined by our staff upon reciept
of the returned coffee. If you are not sure of
a coffee we strongly encourage you to buy a small
quantity first to be sure you will like it!
Brewing Equipment and Supplies:
offer a 30 day warranty on products not covered
by another manufacturers warranty. We work hard
to make sure every product leaves our warehouse
in perfect condition. If
damaged or defective please contact us right away
so we can work with you to have it replaced, repaired,
or refunded. As we are not the manufacturer of
most equipment or supply items, other warranty
conditions may apply.
Coffee roasters that have been used but are in perfect
working order may be returned for a 25% restocking
fee if returned within 15 days of the delivery date.
We will reduce the restocking fee to 20% if credit
is used to purchase a similar product from us. If
an appliance is not functioning as expected the problem
should be resolved by the manufacturers warranty
via a replacement or repair.
take every precaution to make sure liquid yeast
arrives in good condition. We offer a LIMITED
guarantee on yeast. Please read the following liquid
yeast purchase information to be sure you understand
our policies regarding shipments of liquid yeast.
Labs Guarantee: We guarantee White Labs to be fresh.
We do not ship White Labs that
best by date that is less than 1 month from the
ship date. All liquid yeast is shipped with a
complementary ice pack, and at least 98%
of shipments arrive
in good condition. We do not guarantee viability
of White Labs shipped by ground carrier. If you
require a guarantee of viability you must have
the yeast shipped by 1 or 2 day Air. If a White
Labs that you had shipped by 2 day air or was
purchased in our retail store fails to show
within 48 hours (in a starter or in a fermentation
up to 6 gallons in volume), we will refund the
purchase price. If making a claim in our retail
store you must present both the empty package
and your receipt.
Wyeast Guarantee: We guarantee Wyeast pouches
to swell within 6 days of activation. If the
does not swell within 6 days and within 30 days
from the date your order was shipped, call us
for a prompt refund (replacements made at our
if available). If making a claim in our retail
store you must present both the empty package
and your receipt. We suggest you have the yeast
by 1 or 2 day Air if you order liquid yeast in
the summer (June 1st to September 1st). Liquid
yeast claims have a lifetime limit of 2 per individual.